Amazon has announced Alexa service for hospitals and senior care

Amazon has announced Alexa service for hospitals and senior care

Amazon has launched two new projects that would incorporate Alexa into hospitals and elder living facilities. They’re powered by Alexa Smart Properties, which allow businesses to manage a centralised Alexa infrastructure.

“Early in the epidemic, hospitals and senior living communities contacted out to us and asked us to assist them in setting up Alexa and voice in their communities,” Liron Torres, global leader for Alexa Smart Properties, told The Verge in an interview. According to her, hospitals wanted to contact patients without requiring protective equipment, while senior living homes sought to link residents with family members and staff.


Senior care facilities can utilise Amazon Echo devices to transmit announcements or other communications to residents’ rooms through the programme. Many institutions used printed out sheets of paper pushed under resident doors to indicate changes in protocols, such as around meals or quarantines, during the COVID-19 epidemic. They may deliver messages directly into patient rooms using the Alexa software. Torres says, “Staff can be more accessible for other responsibilities.”

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Residents may also make calls to relatives and friends using Alexa without having to rely on a service person. Approved contacts would be allowed to phone in via Alexa as well. When residents and family members arrive, the institution might allow them to phone a list of allowed contacts.

Atria (a global senior living community network) and Eskaton (a California-based senior living community network) are both introducing Alexa to some of their facilities, according to Amazon. Amazon wouldn’t reveal how much the programme costs these businesses.


The Alexa Smart Properties initiative in hospitals allows nurses to contact with patients without having to visit patient rooms using calling and intercom-like drop-in functions. Patients might use the tool to ask inquiries, and nurses could use it to check on how someone is feeling. “This allows hospitals to enhance production while also saving money on medical supplies,” explains Torres. Alexa may also be used by hospitals to give information and notifications to its patients.

To avoid drop-ins, patients might turn on “do not disturb,” according to Torres.

Alexa will be added to the facilities of Cedars-Sinai Medical Center in Los Angeles, BayCare Health System in Florida, and Houston Methodist, according to Amazon.

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